Yes, I'm the seller Kinsagashi is referring to 
and a very much choose NOT be be annonymous.  
Normally I would just shake my head and move 
along, but this one is really eating at me to 
the point that I'm getting enraged.

First a little history:

Kinsagashi has been a massively troublesome 
customer since day one.  Every purchase, every 
request, every EVERYTHING there is something 
wrong that I'm at fault with.  Every time I've 
shipped something to her there is a complaint.  
Every invoice we've sent there was a complaint. 

Thing like:  How come the exchange rate is wrong?
(which it wouldn't be).  There are too many wire 
fees!  Something, anything was wrong.  I've sent 
her a copy of her account excel file for 
virtually every single transaction.  She made a 
special request which we charge an extra $5.00 
fee....she claimed she never heard of it and 
won't stop untill we refunded it.  Then she had 
the nerve to yell at me because the company 
didn't paint her reliezu cel in time for a 
convention.

She even complained that my old email signature 
was taking up too much space in her email 
account so thats why I removed it 
permenantly...just to make her happy!  I've 
NEVER had someone go out on a limb because of 
someones signature.  (a banner that was maybe 
15k)

I threatened to cancel her account not once, not 
twice, but on 4 different occassions mainly 
because I could not handle the constant 
complaints and loss of money out of my own 
pocket just to make her happy...it drove me 
nutz.  Every time I'd get a massive email 
begging me to let her continue using the service.

Anyway...more realative to the post at hand:

I'm sure everyone here knows how well we package 
our goods.  Damages are not unheard of, but do 
happen from time to time.  Since the 
first "incendent" with Kinsagashi which if I 
remember was another so called shipping 
incident, I PERSONALLY wrap all her items and 
inspected every last one.  When they left my 
hands, everything was in good condition just as 
we recieved it.

Now the insurance, yes it was insured for 
$150.00, but was supposed to be $750.00 (not 
$1500.00 as mentinoed in a previous post)  
However a POSTAL EMPLOYEE misread our notes and 
insured it for $150.00.  There is nothing we can 
do about that now unfortunelty.

Now she gets the package and once again (pretty 
much expectedly) complains.  This time its the 
biggest brew-ha-ha yet.  She claims that most of 
her items were damaged in transit.  Cels were 
folded in half, everything creased or damaged, 
etc.

Well right away I smelled something fishy.  From 
the way I packed the cels there was absolutly no 
way any cel could have gotten loose, and folded 
in half.  Simply put there was no room for a cel 
to fold, it was sold and in between a buch of 
other cels, and this sure didn't happen when I 
packed it.

So I ask for pictures.  The damage on the box 
looked like it had one large dent on one side.  
Definilty not something massive or torn apart.  
The rest of the box looked perfectly in tact.

Then I see the cel pics, sure enough there are 
large indented creases going through the near 
middle of ONE of the cels (a cheap gundum cel if 
I recall)  There were creases on a sketch that 
looked like it got roughed up a tad (an $8.00 
sketch purchased at the 80% off sale).  The rest 
of the so called damages she complained about 
were tiny imperfections mostly consisting of the 
corners of backgrounds being a tad crumpled.

I ask anyone to take out their cel collection, 
look at the backgrounds and tell me if they have 
a few that are a bit crumpled.

Simply put, those cels were in the EXACT SAME 
CONDITION that we recieved them from the sellers 
in Japan.  However, to her, they are damaged 
goods that she wants to file a claim on.  That 
cel could not possibly have shifted inside the 
box while packed tightly between other cels to 
have caused a deep crease like that (or any 
crease for that matter)

Most of you who have had a problem with us know 
I'll cough out a refund in no time flat if there 
is something wrong or a problem arrises.  

In this case though, it just stunk.  Something 
was wrong, something was not right.  And as of 
now, I still don't think the claim is legit. The 
total of her damages came to maybe $50.00 from 
the pictures she showed me.  I just can't 
believe what she says anymore.  I jumped through 
flaming hoops to make her happy, and it all 
leads to this.  So in the end, she's no longer 
welcome at our business.

(even our shippers are mad at her...lol)