I think all the people who have had problems 
with Celga are refering to business in past 
years. I, personally, just started dealing with 
Celga this... March, i think. I sent a broad e-
mail at first asking stupid questions, and they 
were answered in a proffessional, polite, and 
non-condescending way. 

I've bid on repeated things with them... 
sometimes won, lost. They've never failed to 
place my bid at my max, and the reason I've lost 
has always been that my max was too low, not 
through any fault of theirs. One big auction i 
put a downpayment on and lost for a few hundred 
dollars. I asked for a refund, and it was given 
to me in full very promptly. The items I won 
were shipped fairly quickly after i sent a 
shipping form, and I must say, they have the 
best packaging department I've seen ANYWHERE. 
They wrap your items in bags within paper within 
strong, quality boxes. My last cels even arrived 
in a large, light-weight plastic box that I 
intend to reuse for other things. You can't say 
that about most packaging.

The person I've dealt with in bidding has been 
extremely kind, friendly, and intellegent. She's 
even answered questions of mine about specific 
cels, and double-checked my max bids with me 
because she thought I might have had two of them 
reversed. I've never had a problem with her; in 
fact, she's one of the most friendly people I've 
met in an on-line business ever.

I did have some problems with billing, which I 
found later was because they'd listed some of my 
bids under different names. (I'm guess this was 
my fault for not being consistent. ^^;;) I asked 
if they were sure my invoices were correct, and 
they promptly sent me my whole history with 
them, which I corrected. (The way they had it, 
they owed ME money for downpayments, when 
really, I told them, that i owed THEM money.)

I was never "ripped off" in any way, never had 
any problems, and it has been a delight to use 
their service to access Yahoo Japan.

I don't know if Celga was bad in the past (I 
suppose it was, from the stories told by other 
people), but it's golden now, and I'd reccomend 
it to anyone.