I wouldn't be to upset with Keigo's response as 
everyone has pointed out, there is a slight 
language translation difference.  I work with 
several people who have a native language that is 
different than English, and they all interrupt 
things a little different. Some much better than 
others.  The slight problem with your email is 
that it is filled with a little too much needless 
emotion, and I think Keigo was not sure on who it 
was directed towards.

Anyway, everyone you said, keeping emails and 
URLs is important, and helpful in a situation 
like this.  But since you don't have the URL or 
the original emails that makes life more 
interesting.

By chance do you still have the invoice number?  
If not, did you pay with paypal, and put any 
important information in the notes or the subject 
such as "payment for invoice ......" or the 
auction URLs?  If you think you did, and you 
don't have the confirmation email anymore, check 
your paypal history log.  I've been putting such 
information in my paypal payment subjects, not so 
much for Celga, but for my own personal record.  
Makes it easier for me, to track down what a 
payment was sent for.

If still no luck, Hyla should still have your 
invoice on record, which includes the auction 
URL.  She should be able to look up your account 
and give a "reprint" of your last invoice as her 
record keeping seems to be quite organized.

Once you have the URLs, just simply ask if this 
item has been shipped to "me" yet?  As their 
shipping department has been holding on to small 
items; till they either get an email request to 
ship the item, or more items arrive from the same 
customer, and they all ship together, or a 
certain amount of time has past.  Case in point, 
they are holding onto one cel I won back a month 
and a half ago. They did this because they were 
waiting for me to win another auction or two, so 
all the items could ship together, and save a 
little bit on shipping cost.  I could have asked 
for them to ship the cel, but hey, I'll wait and 
save a few dollars on shipping. But that is just 
me.  ^_^

Hope this helps a little

Fenris