A keychain set is not priceless nor 
irreplaceable, and I believe that you could do 
well to take things into perspective and not 
start an ugly dispute on a public forum.  Celga 
deals with tons of requests on a daily basis, and 
it's difficult to keep track and records of very 
old auctions (particularly when you do not have 
the URL's any more).  If this was a large 
investment of money, then you should have been 
responsible enough to keep your e-mails from 
Celga (at the very least) or keep some records; 
and let this be a lesson to you.  Even now, you 
should definitely comb through your e-mails and 
records for the Celga invoice or your original 
request (or Celga's reply to your request).

I may admit that Celga is not famous for having 
the best or quickest customer service.  However, 
what will work best for you is to not over-react 
and deal with them politely but persistently.  
You will get results 99.9% of the time.  I do not 
know how your first inquiry e-mail was written, 
but if you reacted then as you have done on this 
board, the chances are that the Celga 
representative will not respond favorably.  Did 
he go over the line?  Maybe, but he's human too 
and under constant pressure and you may have 
caught him at a bad time and instigated him in an 
unwise fashion.  Nevertheless, no one here should 
entirely be at fault since it's a upsetting 
situation to begin with... instead, everyone 
should learn to calm down and act more 
constructively towards a solution.

If you're new then read my own unfortunate story.  Don't 
think I'm trying to steal your thunder, but I 
believe there are many folks out there who are 
much worse off than you but have learned to 
control their emotions.  Even though I've lost 
well over a $1000 in irreplaceable cels, I never 
took my frustrations out on the dealer.  Even 
though I've been laid off for 10+ months now and 
unable to find full-time work (I don't think that 
you could be any worse off than that), I never 
broke down and began lashing out at anyone 
uselessly.

Instead, I did my hardest job to resolve the 
situation, no matter how much time and effort it 
takes.  And even when it now appears to be a 
hopeless case, I'm not going to take things out 
in an uncivil fashion.

Unfortunate and freakish incidents always happens 
in life from time to time.  Do try your best and 
every effort to solve and resolve this situation 
constructively, and you may get results.  But 
even if ultimately things are out of your 
control, you should chalk it up to one of life's 
minor tragedies.  No one is immune to them.

[If you're curious, read my next post and learn 
about what I had to deal with for the past 3 
months.  A month isn't anything to me when I'm 
determined.]