I can't comment with authority, of course, on 
this particular dealer or this particualar 
situation, since I don't really know enough 
details.

I can say that this has happened to me.  On the 
occasion that I remember best, something happened 
exactly like what you describe.  I was unhappy, 
of course.  But I was gracious and forgiving, and 
the dealer in question sold me another cel for a 
LOT less than the usual price, and sent it to me 
with free shipping.

Well, then about 1 year later, the dealer FINDS 
my lost cel under a pile of crud!  She contacts 
me, and agrees to sell it to me for the original 
price, and again with free shipping.

Be nice, express your profound disappointment and 
sadness, but don't cutoff an opportunity for the 
dealer to try to be nice and cut you a break in 
return.