i'd like to just start off by saying that i 
think it is unfortunate that you chose to 
discuss this on a public forum.  all of this 
distress could really have been avoided if 
viewed calmly and communicating calmly through 
private emails.  but, to present all of the 
facts, a more detailed explantion is needed.

to be honest, i wasn't even going to reply to 
this post, since i don't really see the point of 
adding fuel to the fire.... but i would hope 
this reply will just put the fire out instead. 

1)  the very first email that you sent to celga 
did not include your name or address, etc.
also, it did not include the full *auction url* 
for us to be able to search our records to see 
if we already had a bidder for the auction.

2)  in response to your initial email / request 
to open an account with celga, we sent you the 
standard "info for new customers" reply.  
basically a concise breakdown of all of our 
requirements to establish a new account, and the 
format of how to request an auction bid.

3)  we then received a reply from you in about 2 
days.  you sent along all of the information 
that we required to set up a new account.  great!
you also chose to send the deposit for your bid 
immediately, rather than waiting for our 
confirmation that we could indeed bid.

4)  during the timespan between your first 
mention of an auction, and the second email 
listing the full url & your info,  we did 
receive a bid request from an established 
customer for the auction.  we accepted them as 
first bidder.
now, this is the key point, *because we did not 
have the full url in your very first email*, 
when we searched our records for bidders, your 
very first mention of the auction *did not even 
show up in our search*.  therefore, we had no 
idea that when our established customer had 
requested an auction, that anyone else had ever 
even mentioned or expressed an interest in the 
auction.

5)  we offered you second in line bidder 
status.  you refused and asked for the bid to be 
cancelled, so we refunded your deposit 
*immediately*.

6)  i did try to explain to you why you would be 
second bidder and not first, to which you 
replied that you had no idea this would happen.  
then you threatened to report us to the state's 
attorney (?), yahoo and paypal what a horrible 
business we are  O_o

  if you had read our information on our website 
thoroughly before contacting us, i think a lot 
of this could have been avoided.  we clearly 
state the information that we need for all bid 
requests (the full url), as well as our need for 
customer info such as name, address, etc.  also 
we state on our site that there is a chance that 
bidders may have to go "in line".

i hope that this sheds some light on the matter 
and chain of events.  if you wish to discuss the 
situation further, i have included my personal 
email address above.
otherwise, we wish you good luck in bidding on 
yahoo japan auctions through 1 of the many other 
deputy services available.

-- emily
celga.com