I waited roughly 2 weeks for the package to 
arrive to my designated address:

*****************

Then on 01/03/02, I decided to visit the ***** 
post office to inquire about the missing 
package.  After a postal employee made a cursory 
check of the mail room, I was informed that my 
package was not there and was most likely at the 
mail delivery annex which was assigned to my 
address.

On 01/04/02, I drove to the ***** mail annex 
which held and delivered all mail to my address.  
I spoke with postal representative Eli and 
provided him with a description of the package, 
the tracking number, the shipper's address, and 
my address.  After returning 2-3 hours later, Eli 
informed me that he could not find any trace of 
the package whatsoever in the warehouse.  He also 
personally spoke with his supervisor and the 
direct mail carrier assigned to my route.  No one 
had a memory nor record of the package.

Afterwards, I visited the Consumer Affairs and 
Claims Office at *****-****.  There, I spoke with 
consumer affairs representative ******* (***-***-
****).  She contacted the supervisor of the ***** 
annex and requested that all Express Mail 
delivery receipts for December 25-26, 2001 be 
reviewed for a record of my package, 
*************.  She also spoke with Eli again but 
could not reach the 2 EMS carriers assigned to my 
area.  I waited another 2-3 hours before she 
instructed me to return home and wait for a 
message from her.

On 01/05/02, I contacted the dealer via e-mail 
and informed the manager there, ************, 
about the missing package.  As the shipper, his 
company is responsible for filing an EMS 
insurance claim in the case that the item is 
lost.  ******** contacted the local Post Office 
in Japan to begin a track and search for the 
missing EMS package *************.  He also 
informed me that he cannot file for insurance 
until the Japanese Post Office is satisfied that 
the package is lost.

On 01/08/02, I finally received a phone call from 
***** from Consumer Affairs.  She was unable to 
reach the exclusive local EMS carriers until this 
date, because they did not work Saturday-Monday.  
Because I had received other similar packages 
from Japan in the past, the 2 EMS carriers did 
recognize my address and were familiar with 
delivering packages to it.  However, she informed 
me that neither EMS carrier had any memory of the 
specific package (*************) that was missing 
(which should have been a little larger or 
heavier than any of my previous packages).  At 
this point, she declared that there was nothing 
else that could be done except for me to file a 
mail theft report, which she mailed out to me.  
My complaint was given a reference number: 
*********.