*fumes*

Alrighty, it's my turn to crab about eBay 
bidders! >:O

Alright, we all know what Buy-it-Now is, I'm 
sure, as almost all of us here use eBay, or have 
at LEAST looked at auctions on there.

For the auctions I had up a few days ago, I put 
the option, "Use Buy-it-Now and receive shipping 
and insurance within the USA!"

So... here's my problem:

I had a CD box set up, and it ended around $20 
something.  It had been bid on many times, so the 
Buy-it-Now option disappeared, ne?

Well, a girl won, sent the payment INSTANTLY to 
PayPal, which is good.  But it was sans 
shipping.  

I emailed her and politely notified of her of her 
mistake and she rudely emails back saying "Yes, I 
am aware I did not send shipping funds.  Your 
auction states those who use Buy-it-Now get free 
shipping and insurance.  Now I expect you to 
fully pay these for me or else."

O_o

I politely emailed her back with a link to eBay's 
Buy-it-Now program.  Explained to her what it 
meant, then she emails again and says "I know 
what Buy-it-Now is, thank you very much.  But 
your auction specifically states that those who 
win with Buy-it-Now get free shipping.  This is 
very horrible of you.  You should be more clear 
in your auctions.  Now I suggest you ship my 
product.  I can easily find this for $10 or more."

I email her back and tell her flatly that she is 
going to be pay for the shipping, or she'll get 
no auction item.

I go to PayPal tonight and see she's filed a 
complaint on me, so I'm pretty pissed off.

Do ANY of you here see what's fair? ;_;  I want 
to know if I DID make a mistake, but all the 
other bidders I've had KNOW what BiN is, and how 
the program works.

-_- GRRR.  *goes to e-mail eBay with the emails 
she saved in her "sent" folder*

Kristina