Dear Friend,

Hi, here is what I do in situations like these for an
unsatisfactory eBay transaction (and make sure you follow
them in the order I have stated!):

1. E-MAIL THE SELLER FIRST and express your concerns and
   observations about the product.  If the seller is an
   honest and good person, they will perfectly understand
   your concerns and problems with the product, and they
   should allow you to return the product and get a refund
   if you so desire.  Just make sure that when you do e-
   mail them, DON'T INSULT THEM OR THE PRODUCT.  Just e-
   mail UNBIASED observations you made about the product and
   tell them that you were disappointed with it.  REMEMBER,
   BE POLITE.  The seller might not have caught the problem
   themselves, and it might be an honest mistake.

   You might also want to contact (through e-mail) another
   previous UNHAPPY (neutral or negative feedback) buyer
   from the seller's list of feedbacks to see if they have
   any insight to the seller from their bad experience.


2. IF STEP #1 FAILS (i.e. the seller NEVER answers your e-
   mails within a week (Yes, sometimes you have to e-mail
   them more than once about it if they don't answer you
   right away, but be patient.), or the seller gives you an
   EXTREMELY hard time about asking for a refund AND YOU
   CAN'T SEEM TO RESOLVE THINGS WITH THE SELLER THROUGH E-
   MAILS), CONTACT THE SELLER OVER THE PHONE.  You can use
   eBay's user query to find the seller's phone number:

http://cgi3.ebay.com/aw-cgi/eBayISAPI.dll?UserInformationRequest

   This will automatically send BOTH YOU AND THE SELLER each
   other's contact information including each other's phone
   numbers which will also warn the seller that someone
   wants to contact them.  AGAIN, REMEMBER, BE POLITE WHEN
   SPEAKING WITH THE SELLER.  You don't want to add fuel to
   the fire NOR give the seller grounds for a harassment
   suit against you!  See if both of you can politely reach
   an agreement to some type of settlement.

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