Cels Forum

If it were me in this position, I would speak directly to
the postmaster for your area. The item was delivered
damaged. No ifs ands or buts - it was stamped as such on
the package.

The reason they make you turn things in when claiming
damage is because in most cases, it doesn't make a
difference - the person can go buy a new one of whatever
was damaged. HOWEVER, cels are different in that they are
one of a kind. . . You can't just take the money and buy
another because even if it were from the same sequence, it
would not be the same picture. (And chances are slim it
would cost the same!) But they can be restored. *This* is
what you need to underline to the postmaster - that the
purpose of the insurance money will be to restore the cel
to undamaged condition - NOT to buy a "new one".

If the postmaster doesn't seem to get the idea, keep moving
up the chain. Talk to his/her superior, and then the next
person's superior, and then the next one's. . . These are
not rules carved in stone. I assure you that if you're
determined and you keep that up long enough and bother
enough people, they will probably give you your money just
to bloody well make you go away. ^_-

Just remember - *THEY* are the ones who accepted YOUR MONEY
for purposes of insurance. Underline to them that unless
you get paid for the item THEY damaged, then you consider
this to be fraud. (You have not gotten what you paid for.)
Insurance does not mean the item belongs to them, it means
they pay for it if it's damaged.

Many Sharp Smiles,
--Drac