Photograph the package and all the contents
(with time/date stamps on the photos); do it at
the post office even if possible. Maybe the
USPS claims office will accept the photographs
(the represenative and you could sign off on
them) instead of the original package (probably
unlikely).
But in any case, having photographs will be
useful in dealing with either the USPS claims or
the seller.
As to deciding whether or not to keep the items,
that choice is ultimately yours alone.
Although it's hard to place a figure on rare
collectibles, try to imagine what you would pay
had you seen those items on sale in their
presently damaged condition ... come up with a
reasonable number. Compare that figure to what
you actually paid and look at the difference.
If you believe that you would prefer to live
with the damaged items (because of their rarity)
and the relative amount of money you would be
losing (original value - present personal
value), then you should keep the items. Since
the seller agreed to compensate for the damage,
you should e-mail her the photos and both of you
should come to some agreement for reimbursement
(if you feel bad about the seller fully
refunding your money, then come up with a more
reasonable number). You'll probably at least
get a little more back.
On the other hand, if you think these items (or
similar ones) may one day, someday, pop up
again, then it's probably better to pursue the
insurance claim. Don't forget about the photos,
as they are your record in case there is a
paperwork SNAFU.
If you want to pursue the insurance and ARE NOT
READY TO GIVE UP THE ITEMS, you should forward
the photos (or e-mail scans) to the seller. I
believe that it is actually the shipper (or in
this case, the seller) who must file the
insurance claim. If they are armed with the
photos, perhaps they can file the claim for you. |