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An all-new Paypal rant. . . (If you need to update your card, this might pertain to you. . .) (Tue Dec 11 16:05:44 2001 )
Drac of the Sharp Smiles [View profile ]

dracofthesharpsmiles@mediaone.net

I simply * * MUST * * rant about this. . .

My credit card expires at the end of this month. 
I got the new one in the mail, activated it, and 
went to confirm the new expiration date in my 
Paypal account. Simple right? Never. . . ~_~

First I get told it won't confirm automatically. 
My CC company confirms that the card is 100% 
good - as I knew it was - and I have them call 
Paypal and find out what the #@*% their problem 
is. Paypal tells us my CC company's computer is 
down somewhere. Which the girl at my CC company 
confirms from a manager, but it will be up by 8am 
the next morning. Okay I'll try again then.

So I try - the computer is up but the card still 
won't confirm. This time I call Paypal *myself* 
to find out what exactly is the crisis? (And all 
this after having been told last week that my 
*STILL VALID* 12/01 card was no good. . . the 
crisis had better be *damn* interesting. ~_~)

It's not. The guy tells me the address is what 
isn't matching up. No, I say - I checked that. 
But it turns out that if there is so much as a '.'
after "Ave" in one which isn't in the other, it 
won't allow the confirmation. Okay, so I'll look 
it up and change the address. No - that's no good 
either, I get told. If you try to confirm a card 
once and it fails, you *HAVE* to use the $1.95 
charge confirmation. What if I delete the card 
and change the address? No good - the system 
recognizes it's the same card put back in. So why 
wasn't I told this to begin with?? Uh, they 
should have told me. Call? No, they can't call in 
a verification.

>_<

Me: "I know you don't make the rules, so no 
offense, but this is completely assinine."

Him: "Would you like me to register that as a 
complaint?"

I said yes. >_<  But it's one more instance of 
Paypal users beware. ~_~  What I'm going to do 
without credit card access online during the 
Christmas season is going to be interesting. ~_~

Many Sharp Smiles,
--Drac



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