Unforunately, I've only just now had to deal 
with the Postal Inspectors - not job related, 
thank goodness!!  ^_^;;  I had a registered item 
get lost in transit. :/  Luckily, it only 
contained some doujinshi and manga..  Anyway, 
it's taken them about 6 or 8 weeks to get in 
touch with me from the time the gal who filed 
the claim sent in said claim. However, I was not 
in any kind of rush since my items are fairly 
easily replaced. If it had been a cel I would 
have been all over their sh*t. :P

Personally, I don't understand how it could have 
been lost either.  While I'm not familiar with 
the inner workings of the processing centers, I 
do know that as a carrier, I have to sign out 
for any accountables items (that being: Express 
mail, registered mail, EMS, insured.. along with 
any random CODs, etc) and if *I* lose one - that 
comes out of *MY* paycheck. =P  Yep, no joke. I 
can't see the processing centers being any 
different. There is someone who has to sign for 
the accountable items and any change of hands - 
and all of them have to be scanned in as well. 
It baffles me that they're responding so non-
chalantly ... no, I take that back - It pisses 
me off. :p  It's a severe lack of curtesy and 
professionalism and I'm sorry you're having to 
see it. (Although from the horror stories some 
people have posted, it doesn't sound all that 
uncommon *sweatdrop*) 

Anyway, that package couldnt have just gotten up 
and walked out on its own. Either a postal 
employee developed sticky fingers (businesses 
lose more to internal theft then anything else, 
unfortunately :/) or it's sitting in that 
processing center. You did say the tracking 
shows the last "stop" recorded was at the 
processing center, correct?  I don't know how 
well it would work, but have you tried going to 
the center itself?  Sorry, getting a little late 
here so I'm a tad muddy in remembering.. ^^;  
And I dont want to have to go back and check and 
lose all this. ;P   If not, go there and ask to 
speak to the postmaster there, or the postal 
inspector stationed there.  The higher up the 
ladder you go, the more results you'll get - and 
sadly, the better the customer service will 
become. (I think the level of customer service 
should be a lot higher then it is ... *sigh*)

Anyway, hope that helps at least a little. Also 
hope it makes sense since it's way late for me.. 
hehe