I've been using Celga right around the time that Keigo really 
launched it in a big way, so about 2 years ago.  Admittedly, it's 
taken a lot longer to get orders shipped now than it was then, 
but that's really due to the large number of people they 
service.  I personally think they need to hire more people to 
cover the emails and all that stuff, since poor Emily and 
Marcia seem to be totally swamped as it is.  Of course, Celga may 
not have the resources or time to do that at present, so I think 
they are doing an admirable job getting stuff out under the 
circumstances.

But as other people have suggested, if 
the shipping form doesn't seem to get you any replies, email 
Emily or Marcia directly, since they WILL respond to you.  As 
for Keigo, I think he's pretty busy handling the business 
aspect of things, since I rarely talk to him on email any more, 
and I used to all the time a few years ago.  

But I can tell you 
what Hyla, who does accounting, says about shipping when I met 
her at Fanime this year.  She said that the reason things take so 
long to ship is generally because it takes them 3-5 weeks to 
receive the item from the Japanese seller.  To me, that's an 
amazingly long time, since if you tried that on ebay, you'd be 
in big trouble.  I personally am one of those sellers who feels 
terrible if I don't get a cel out the day that I receive payment.  


So anyway, it may be that Celga hasn't received your 
order(s) yet, and that can explain the delay.  But I wouldn't 
email them and harrass them about it, since in most instances 
there's nothing they can do about it.  Asking them nicely is one 
thing, but giving them crap is another, as I'm sure you all 
understand.  If they get frustrated and blacklist people, 
like Patrick said, that's generally why.  But I've learned 
that I need to be patient, since they won't forget any of us, and 
they'll get the stuff to us when they receive the orders.  


Hope this helps!

Kaerra