I agree  on the fact that if she paid you 
$1000.00 you could (and probably should) send 
her the thousand dollar cel that she is 
requesting...and keep the others to sell later 
at your discretion. 

If you choose to do that, I also think that you 
should refund her the rest of her money the 
$184.00 (minus the shipping costs of the cel 
because thats reasonable)


another option is to let her choose whether she 
wants the combination of two cels as long as it 
totals up to the $1184.00 she gave you. She 
should choose whether or not she wants this, you 
shouldn't decide for her on your own. If it gets 
legal you could be in a jam.  Even though you 
wanted to sell all three together, if she asks 
you now for one cel in particular your options 
are:
 
Yes, and send the cel. (minus shipping)
No, keep the cels and refund all of her money.

You cant legally decide what a customer buys 
without stating somewhere in the contract that 
you can make subsitutions at any time.
If I send 500.00 for cel A and someone sends me 
cel B instead, I would sue for my money back.

as for the keep 10% idea...

If you didn't have a written contract, (Emails 
etc that states she will have to pay 
a "restocking fee" or a "kill fee") its not 
binding as she didn't know about it before the 
sale and was unable to take it into 
consideration before her purchase.
Every store in the world has their restocking 
policies where the customer can read it.

 If you sold them "as a lot only and you 
wouldn't break up the set" then its totally up 
to you whether you want to part with her money 
and keep the set. Or break them up and let one 
go for what she paid for it. The only things you 
cant do is keep the money and give her nothing, 
or keep her money and give her what she DOESN'T 
want.

   Whether or not you like this person is beside 
the point. I HATE my college loan people, I 
still have to pay them.

good luck

pale