I CAN and DO keep track of the auctions I request
Sato to bid on for me, and I do contact him when
I find out I have been outbid, BUT I don't agree
that this is the buyer's responsiblity. We as
customers are paying him for this "service".
As I said previously I guess I am asking too much
from his "service", that being service. Even if
he does get hundreds of requests and some are
duplicates, SO? This is but a byproduct of
offering a service to customers. That is what we
are when we have him bid for us. Similiarly with
sellers of auctions, if they are unable to handle
the responsibility of corresponding with
potential bidders, then quite frankly they
shouldn't be selling things at online auctions.
Furthermore, what I've been trying to explain
from my experience with Sato is that he has been
an incredible disappointment. He just recently
told me I was outbid, ok... but I placed SIX bids
for six SEPERATE auctions. What the heck did I
get outbid for? Once the auction closes unless
you are registered with Yahoo JP, there is NO way
you can find out IF you won or lost. This is
where at least I believe Mr. Sato comes in,
hopefully contacting us in a reasonable time.
Recently he told me he didn't place any of my
bids, excuse me?! WHat kind of "service" does he
run?!! Many people might not be aware of this but
he was out recently out of town when, and when I
placed my orders he didn't post a notice of
warning of anykind on the FORUM or on his
website! So knowing this now well does not help
me whatsoever! I don't think it is asking too
much IF he would have kindly informed potential
customers he would be unable to take orders while
he would be away, but he completely failed to do
so. And in failing to inform customers, those of
us who placed orders with him, not knowing he
would be gone, COMPLETELY LOST out on cels we
wanted. If that doesn't disappoint you from a
"service" I don't know what will.
So to sum my experience, dealing with D.S. has
been a huge disappointment, especially since I
followed all of his "rules". If I as a customer
am asking too much from him, then perhaps the
level of professionalism I personally have
experienced in the U.S. from teh service industry
and companies as well as cel dealers like Yann,
must have over the years spoiled me... but
somehow I don't think so. |