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Re: Re: Re: Re: Re: Deputy Service indeed! (Sun Sep 17 19:49:43 2000 )
joanne


I CAN and DO keep track of the auctions I request 
Sato to bid on for me, and I do contact him when 
I find out I have been outbid, BUT I don't agree 
that this is the buyer's responsiblity. We as 
customers are paying him for this "service".

As I said previously I guess I am asking too much 
from his "service", that being service. Even if 
he does get hundreds of requests and some are 
duplicates, SO? This is but a byproduct of 
offering a service to customers. That is what we 
are when we have him bid for us. Similiarly with 
sellers of auctions, if they are unable to handle 
the responsibility of corresponding with 
potential bidders, then quite frankly they 
shouldn't be selling things at online auctions. 


Furthermore, what I've been trying to explain 
from my experience with Sato is that he has been 
an incredible disappointment. He just recently 
told me I was outbid, ok... but I placed SIX bids 
for six SEPERATE auctions. What the heck did I 
get outbid for? Once the auction closes unless 
you are registered with Yahoo JP, there is NO way 
you can find out IF you won or lost. This is 
where at least I believe Mr. Sato comes in, 
hopefully contacting us in a reasonable time.

Recently he told me he didn't place any of my 
bids, excuse me?! WHat kind of "service" does he 
run?!! Many people might not be aware of this but 
he was out recently out of town when, and when I 
placed my orders he didn't post a notice of 
warning of anykind on the FORUM or on his 
website! So knowing this now well does not help 
me whatsoever! I don't think it is asking too 
much IF he would have kindly informed potential 
customers he would be unable to take orders while 
he would be away, but he completely failed to do 
so. And in failing to inform customers, those of 
us who placed orders with him, not knowing he 
would be gone, COMPLETELY LOST out on cels we 
wanted. If that doesn't disappoint you from a 
"service" I don't know what will.

So to sum my experience, dealing with D.S. has 
been a huge disappointment, especially since I 
followed all of his "rules". If I as a customer 
am asking too much from him, then perhaps the 
level of professionalism I personally have 
experienced in the U.S. from teh service industry 
and companies as well as cel dealers like Yann, 
must have over the years spoiled me... but 
somehow I don't think so.



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